Of course, you need to understand how your office staff and website perform, but CLIENT CARE should be the star of your client satisfaction survey! A post-training survey shouldn’t focus only on the course. I am satisfied with my current pay scale only because the benefit of working one-on-one in home care is worth more to me than higher pay from facility settings. (mark all that apply). I like the ability to submit email responses to required HR needs, it is much more convenient for me than mailing off a paper form. … Get feedback through client/caregiver surveys, reduce caregiver turnover, earn awards, boost referrals, and grow your home care agency. The information you provide will help the Texas Health and Human Services Commission (HHSC) and their partners better understand the needs of people who care for others. Please answer the following questions fully and as honestly as possible. The quality of the service provided by caregivers is: z ^ ^KD d/D ^ EK KDD Ed^ My caregiver is reliable (arrives on time, has few or no absences). Yes No 2. This survey will address the following questions: (1) the key characteristics of the caregiving provided to individuals with disabilities or chronic health conditions under the age of 65; (2) caregiver and care recipient demographic characteristics; (3) informal caregiving strategies and challenges; and (4) the assistance caregivers … Patients often walk into hospitals... Primary Care Providers. (mark all that apply). Were the course’s title and description easy to comprehend? The survey is conducted monthly. Caregiver Survey Thank you for taking our survey! �&Es�E��R�~��n(�Z"g4;����E�g�R��|@Z���B���� �jE��G=�LZ�:�:�U���S]�p�����r�L�^�U� w�z����T�?��. The times I've talked with Director of Clinical Services JAN she has not been able to help me and/or has not seemed friendly. I feel like it is a struggle to reach an On Call Coordinator. Your feedback is appreciated! (mark all that apply). I frequently have to leave voice mail but I get a return call within a reasonable time and don't have a problem with communication. We ask that you complete the questions … May 2, 2019 Department of Elder Affairs to Recognize Cape Coral Law Enforcement Efforts to Support Families Affected by Dementia … Don’t ignore the impact office employees have on client satisfaction and caregiver recruitment and retention. I do not like working with her and so I avoid calling the office. �_-�-��@"˛�C���83U�U Focus on common areas of patient satisfaction. * 1. I feel the team does not work well together. I do not like working with them and so I avoid calling the office. I feel AHHC send me too many emails/texts. The times I've talked with HR Manager NATHAN he's been friendly & helpful. My caregiver is professional (tidy appearance, respectful attitude). }Q ���_TЏ0Ľ���o/���5���ot�--��K�^����gÿP��y�"c1�xE�2��u��j2%*pYM�Y�]K�pIeUw�����{�؅�;�$�V^�G a͖��s�l��=�;�-���*�@�a�3#�\Spn Nonetheless, following are a few basic tips to create your patient satisfaction survey. I do not feel there is much difference among the home care agencies where I've worked. 7Clear performance expectations How performance expectations are clearly communicated 11Adequacy of equipment/supplies The adequacy of equipment and supplies to do your job 12Sense of … The survey includes the following key topics: starting hospice care; help for the patients’ symptoms, communication with the hospice team, caregivers’ own experiences with hospice care services; an overall rating of hospice care, and a question … endstream endobj 573 0 obj <>stream I wish my schedule was different - I could get a different shift than the one I am usually scheduled. She seems like she's always in a rush to get me off the phone. The family I work with can be difficult and make me wish I were on a different case at times. 605 0 obj <>stream It is okay, but it's probably not what I want to do long term. Overall, how satisfied or dissatisfied are you with the application process of RCAW's Caregiver Respite Grant Program? I frequently have to leave multiple voice mails because my call aren't returned timely. Caregiver well-being could be improved through in-hospital delivery of stroke care that meets their needs and demands which, in turn, could relieve caregiver stress. Caregivers Satisfaction Survey - 2016 This brief survey is to help us evaluate our relationships with our caregivers. Such state of dissatisfaction despite the importance of the caregivers’ role could be explained in part by the lack of a validated stroke-specific caregiver satisfaction … The home environment can be difficult and make me wish I were on a different case at times. Yes, I currently work with another home care provider. Describe your relationship with your Nursing Supervisor. Temporary licensed home care providers will have an initial full survey … The questionnaire contains 47 questions covering topics of interest to family caregivers … Was the staff courteous? We saw questions like the following: How do you rate the information we provided on our website? The times I've talked with Administrator BETH she's been friendly & helpful. … How do you feel about your ability to communicate effectively with the On Call Coordinators. It should also include questions about the pre-training phase. Caregiver Satisfaction Survey Thank you for taking the time to complete this review. A t some point, almost every home care agency owner will have the frustrating experience of hiring a candidate who seems great in the interview but performs poorly on the job.. profile; and satisfaction with informal or formal care received. Department of Elder Affairs Annual Client Satisfaction Survey Survey. Members of the Administrative team that work during the day also fields urgent calls in the evening and on weekends. (mark all that apply). b) Caregiver questionnaire: ... focus of the survey was on caregivers… I feel AHHC is a better agency to work with. I do not like email/texting as a means of communication, I prefer regular USPS mail & phone calls. A good way to design your patient satisfaction survey is using patient satisfaction survey templates. Have you worked in home care with any agency other than AHHC? Nursing Supervisors are on in & out of the office quite a bit with the visits they make to client's homes. The CAHPS® Hospice Survey is a national survey of family members or friends who cared for a patient who died while under hospice care. Some best practices to follow for tracking client satisfaction in homecare can be: Provide post-visit or post-assignment surveys. (mark all that apply). I feel like it is a struggle to reach my Staffing Coordinator. Many times, this can be prevented by asking more thorough questions in the interview. What are some specialized patient satisfaction survey questions? I enjoy working with them and feel we have a good relationship. Do you have any final comments or is there anything else that you would like to share that you feel would help us to be a better agency? Exit this survey >> Family/Caregiver Satisfaction 1. The times I've talked with Nursing Supervisor BEVERLY she's been friendly & helpful. Your feedback is sincerely appreciated and it is confidential so please feel free to give honest, candid answers. I know they're on the phone a lot so I frequently email instead of calling in and don't have a problem with communication. One important change to the 2nd Edition is the inclusion of measures and questions … If office staff are indifferent or unprofessional, that reflects poorly on the entire agency. ���tP������3�z����mg-���?����=O�����־���yt�r�'6�����U��4P�:�ˣ0V�C�V�l�2��������RC?�/$xyCu�ᄫ�&׹F��_zV��ĝ���|�'(ݣ��Uq�B���^lrg�7axA 8k�����>��y�G���= ?6~�u��V`ў��QM4yz���8�Kq2* ���XV��xx]���e���P�V�:�T��;g���>���[O������k�ﮏ>�U��s�L�m˃��5��+ϋ)k7�g-2�����fBs%��ʩym�^�wM�0���b́^�q�>�wޘK��k.��ȝ 2(����� J��+/:UF�)�)�mw���o⤐@u���[���[��a�z��b&��FJEau�Y��� � �ڨSR �+���"�B��oD�g�Ce�ap_�H�b��>;�X-+�q�{��D�&s����ۨ.h-�0)*Tfo���Y^g��+�.k�����Y7������m��A��z[�4T�e����;h��%�H��Bz+���"x1?L��Vi����{6���w|��7@�1]�7�6J�h>�]�` (mark all that apply). In regards to your schedule, are you happy with the schedule the Staffing Coordinator works out for you generally? Title: Home Care Client Satisfaction Survey … I like my cases and feel confident in my ability to care for my clients. Customer Satisfaction Survey Template. I am fine working with her and do not have any issues. I am nervous working on my cases and feel unsure of my clinical abilities at times with all of the client's complex needs. I can usually reach someone live when I have to call in and don't typically have any issues getting in touch with someone. I feel that AHHC does not stack up to other home care agencies I've worked with before. I don't like talking to her, I feel she is rude to me at times. This brief survey is to help us evaluate our relationships with our caregivers. I know they're out a lot so I frequently email instead of calling in and don't have a problem with communication. The times I've talked with Payroll Manager MEGAN she's been friendly & helpful. Similarly, measures that have been used with care recipients or measures that have a care recipient version are noted. 6. 5т&T���� �4�lc�o�����r�82[ZV� ��rUzI��o�}:�a��YѤ����R�痴H�`{HhصeU�^L������Cuk�"'��J��0X�w���Б����U��/7JNe�xSlǡpmDYc �\eI�HbŁ�O�${lk۲G��~�^'?#圵�B�����2�gb�g݀2�����K�g��-A�I�7*ʲ�Z!7]�e]�j�?�7�?L�d�U���)V��|�`���"%E��C�Vpd�Q��a;���r2-f��&��凵�*�әD����:�1�S�&�-�L��� ��:�zj1���a� ��g�c�>}�x�y*�5�C�X@���H*V������x��xH�++_����'A bTu!���v�4ĐOk��V[����$�ֵ�T��`�������[���6�Ӭ9�14���ڣ�Xt;R�5N��'�9�e���7A��! I do not like my schedule at all and don't feel the Coordinator understands what I am interested in. Yes No … Yes, I have worked with other home care provider(s) before. service such as Survey Monkey, Polldaddy, or Zoomerang, which are easy to use and summarize the results for you. 1. 568 0 obj <> endobj 4. B"$N CA�Ϳ=(*��I�f��q?��@5s�1F�����E�)� �o���'a�4��qK7��W#�!�0�bh ��֝[��P����-��� I enjoy working with her and feel we have a good relationship. It is our goal to get feedback twice a year, as part of our goal to be the #1 choice for recipients and caregivers … Web survey powered by Research.net. How would you improve the pre-training phase? Here are some sample questions: 1. The surveys are voluntary and takes as little as 5 to 10 … I prefer email/texting communication because I know its a quicker way of getting information out to everyone. Asking the right questions in a caregiver … I am satisfied with my current pay scale and differentials. It is important that your survey includes questions that are focused on the common areas of patient satisfaction. It is okay, but I sometimes feel I'd be happier somewhere else. I don't like working pediatric home care but I need a job. Satisfaction with the help/care provided by caregiver. %%EOF My schedule is okay and works for me most of the time. (mark all that apply). Very satisfied. 9 Assistance with cost/billing Helping you when you have a question about cost and billing ... Home care client satisfaction survey reference GLOBAL SATISFACTION QUALITY OF LIFE DOMAIN QUALITY OF CARE DOMAIN. Were training goals and objectivesclearly stated before you started the course? ��A�9��4��:4��WtQ�*E8��ɪ��a�iI≡}�%q�ؖ��H�Fo�q+9~_�Y������ My caregiver … Overall, what is your satisfaction level with our Administration Department? Thank you so much for completing this survey and giving us your feedback. The times I've talked with HR Manager NATHAN he has not been able to help me and/or has not seemed friendly. Many agencies provide clients with surveys after visits or assignments, and ask questions … The times I've talked with Payroll Manager MEGAN she has not been able to help me and/or has not seemed friendly. Develop a plan for sampling family caregivers with the companion survey. Question Title. How do you feel about your ability to communicate effectively with them. How would you rate the investigative diagnosis process that you underwent? %PDF-1.6 %���� The survey should not take much time to complete but the responses will be invaluable to us as we strive to make AHHC a great place to work. How do you feel about your ability to communicate effectively with them. Keywords: satisfaction questionnaire, caregivers, type 2 diabetes, dependent patients Introduction Satisfaction with treatment, knowledge about the disease, and assessment of the impact on the … The times I've talked with Director of Clinical Services JAN she's been friendly & helpful. Thank you for your help! How do you feel about your co-workers in the home? 8. AHHC uses email and the new ClearCare texting as a quick & easy means to communicate with our team members. (mark all that apply). I am not satisfied with my current pay scale and will only be with AHHC until something better comes along. The times I've talked with Staffing Coordinator JULIE she has not been able to help me and/or has not seemed friendly. �~Z7� ����=\&�$_M����ۼ���}A��_Mc���2��)�v�V�D�j6@�u�S�5�EY��Y3ɩ�+}��iwv�v{�w&ڄ�yC:,iX�Nk�H@N�6C���d%p�(W=x�^���#r�v�� ��}b�M��'�3f��ḽ�Q&��΋BD�,�ݾ.��������^1l�]w�Q������s����Z7����x�� endstream endobj startxref It is recommended that this survey be deployed approximately a week after the first survey … I understand the primary reimbursement source is IL Medicaid but still wish AHHC could afford a higher pay scale. I feel most of my co-workers work well together. I love it, I think AHHC is a great agency. Personal Family Caregiver Survey 1 Washington State’s Personal Family Caregiver Survey This Survey is for unpaid family caregivers and is used in conjunction with one-on-one consultation with a caregiver … This is the phase where learners are informed about their training goals, and are getting prepared to take the course . Javascript is required for this site to function, please enable. �ӪIK��%����D0���UI������Bʰ�O!�p���TS�� $�xL����q0t��#]��$Rs�,@�R�C麱 �u!�i�S8%�%Ţ;��t�0t�����&/���Q��._g�Nq `d�c�ƕ�aɤl�\�؋�d��f�W�{xșR�,�N�zm7������,; T(џb� u����9�e�i�˂d�kR�h����{[�8+�|*�.�1�~��(�1v�2P�Ү�n� ��xx���e�����ѥ�涰����9hM;.�A�5����j�A萒֫1��i=J��z�R۹)��)\�} �:��]�D�i�j�4�����?�,�v+'�KK sZ�(�w��� T�1����c�^�S With their healthcare provider's help, this questionnaire can also help caregivers make decisions that may benefit both the caregiver and the older person. endstream endobj 569 0 obj <>>>/Filter/Standard/Length 128/O( 8��4�v2.N%�\)�N���"��/�����)/P -1084/R 4/StmF/StdCF/StrF/StdCF/U(�.u���=�E�9^+\\ )/V 4>> endobj 570 0 obj <>/Metadata 44 0 R/PageLabels 565 0 R/Pages 566 0 R/StructTreeRoot 90 0 R/Type/Catalog>> endobj 571 0 obj <>/MediaBox[0 0 612 792]/Parent 566 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 572 0 obj <>stream Minnesota home care laws require that the Minnesota Department of Health (MDH) survey licensed home care providers at least once every three years. ... answering client questions and handling billing. I am fine working with them and do not have any issues. Feedback and comments are thoroughly reviewed so that we may work on any areas in need of improvement. ... has released the results of the Littler Employer Pulse Survey Report. 31��S-JQ�s�}�/S6w�n~�����D����e���6���A�z>����M6�6�0�;�����0�S3Jt �CXZ����oYz���a�i��-�.wY�V; I do not like my cases - I would change cases today if other hours were available in my area. Get monthly client/caregiver satisfaction reports and detailed feedback, reduce caregiver … This will help us to be sure that your child is … How would you rate the pre-training preparation? Home Care Survey Forms and Self-Audit Tools Be Prepared for Your Survey . Hospitals. If you've had occasion to talk with any other members of the Administrative Team OTHER THAN YOUR PRIMARY CONTACTS how have those interaction been. The times I've talked with Administrator BETH she has not been able to help me and/or has not seemed friendly. Staffing Coordinators are on the phone pretty much non-stop all day long with team members and families. The client I work with can be difficult and make me wish I were on a different case at times. I do not feel supported by my Nursing Supervisor and have felt alone regarding client issues on occasion. (mark all that apply). * 2. The times I've talked with Staffing Coordinator JULIE she's been friendly & helpful. Please let us know how you feel about this type of communication. 2. The times I've talked with Nursing Supervisor BEVERLY she has not been able to help me and/or has not seemed friendly. 0 Do you like working in pediatric home care? In turn, the questionnaire can help healthcare … I feel support from my Nursing Supervisor and know that I have an advocate for any clinical issues I face in my day to day work. They seem like they're always in a rush to get me off the phone. I like my schedule and know the Coordinator does everything she can to meet my needs. Set reasonable deadlines for returning the survey. My cases are okay and I enjoy going to them most of the time. 7. I feel like it is a struggle to reach my Nursing Supervisor. endstream endobj 574 0 obj <>stream 583 0 obj <>/Encrypt 569 0 R/Filter/FlateDecode/ID[]/Index[568 38]/Info 567 0 R/Length 93/Prev 782677/Root 570 0 R/Size 606/Type/XRef/W[1 3 1]>>stream First and Last Name: Question Title. h�bbd```b``6��7@$�*��"Y6���`5��j܁$Ӎ�@�ќ$�a�"&�D�7���L�L'�f20 ������ 4�U Valued Caregivers, As a caregiver of the children we serve, we ask for your participation in completing these surveys to help us improve our services. In regards to your cases, how do you feel about where you're assigned? I don't like talking to them, I feel they're rude to me at times. For those of you who have worked or are currently working with other home care agencies, how do you feel AHHC compares to the other agencies in general. I am the only team member working with the family. I like getting frequent short single topic emails from AHHC instead of lengthy memos and newsletters with multiple topics to cover all at once. Caregiver Satisfaction Survey We developed the following survey to get feedback about our services from the caregivers we serve. 3. Caregiver Self-Assessment N Questionnaire Distributed by. I wish my schedule was different - that I could get more hours. Compare family caregiver … caregiver specific and have been used with broader non-caregiving populations are referenced as “[not caregiver specific]”. Service Characteristics ... Ability to express own ideas and ask questions. Your feedback is sincerely appreciated and it is confidential so please feel free to give … Lets get this started with what should be a simple question. No, I've only worked home care with AHHC. A 2-question survey designed to take less than 10 seconds to complete on a mobile device or laptop, and to be deployed as frequently as twice weekly or at a useful interval for your organization. How about working for AHHC as a company...do you like working for our agency? Describe your relationship with your Staffing Coordinator Julie. My caregiver is knowledgeable about my (or my loved one’s) condition. Feedback/comments about email communication: Tell us how you feel about AHHC's pay scale.