The service I have had is very effetive! The only other feedback I would suggest is having after hours and weekend support even if just by email. streaming services). 398682 I actually spoke to a manager (Tim or Adam I cant remember who was Tech support and who was the manager). Regards, It was so super easy to get put on and getting it put on was as super fast as their speeds! Mate NBN Plans . Have been with Mate for ages and was the first to recommend them to friends and family. The connection in the granny flat was still active on the nbn network, and therefore, the charges that were billed to you were for two services. We provided the details of a third-party contractor that could organise this for you. We can see that you will be moving your services to another provider and when you do so, you will be able to retain your phone number provided you request to port this with the new provider. NBN has a unique position in the market and other than with ISPs, mistakes done by NBN can sum up to political consequences. Unfortunately this wasn't communicated to Mate who billed me for 2 connections for ... a month. I've been using this internet provider for almost two months, and within this period I didn't have any problems. The nbn Tec came out however they were unable to fit a new line in the existing conduit in the ground. Mate is the greatest service for quality, price, customer service and technical support. Especially with more people working from home and using the internet ☺️, We switched to Mate when Aussie Broadband put their prices up. Read more. I made the switch to Mate and im so happy!! Mate Communicate (also known as letsbemates) is a 100% Australian owned and their service centre are based in Wetherill Park NSW. We plugged in the Mate modem and 10 minutes later we were online with glorious high speed internet. The Mate X electric bike also conveniently folds down in three easy steps so you can take it on a train or store it under your desk when you get to the office. I will be moving into a brand new building with no ADSL or NBN available. 200%plus!! We can also confirm we will have an app coming very soon! What NBN plan speed do I need? Read more. Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. The MATE team. We can confirm that you were connected to us with nbn in your granny flat without any issues. We report on three main speed tiers for NBN plans: 25/5 (or NBN standard), 50/20 (NBN standard plus) and 100/40 (NBN premium). Regards, This was NOT communicated to us at any point. We advised you that you needed to dig a trench and lay conduit for the lead-in cabling into the main house as this was previously renovated. You contacted us in early October and advised that you wanted a connection in your main house as this was previously renovated. We also have a … Listing monitored by MATE representatives. Ping is usually 8-12 ms. The new unlimited data plans are set to launch on Friday, priced at AU$149/month. Similar opinion? Ltd. All Rights Reserved. When I said this to the manager he said he saw no problem in it. NBN 12 (Basic) speed AKA. Called and arrived on time. When I received my second Bill I called and queried it. Thanks for your review! Regards Glad to hear you are happy with your speeds :) Every Mate plan has unlimited data and no contracts. We believe in great value internet service for everyone, so we have designed nbn™ internet plans to suit all users and households operating … They moved me down to the NBN 50 but didn't reduce any of the $75 a month. Haven’t experienced any dropouts in over 6months.Great technical support for BYO modem and Awesome customer service.Have had friends and family change over to Mate , they couldn’t be happier! Posted by 1 … Write a review on ProductReview.com.au! Called and arrived on time. As a long term customer you would think a refund of a service that doesn't even exist would be the easy solution however unfortunately not. Setup was 2 mins after we received mails that the service is up. So glad to hear you've had a great experience! 200%+. Service is excellent. family of 4 and each with Technology so we may have internet movies going, gaming, you tube, searching, downloading, homeschooling on internet, happening all at any one time, so far all functions without lag and double faster speed and cheaper than Aus Broadband! Read more. For the second year running, iiNet and TPG tied for best NBN provider. Mate Communicate are considered as NBN specialists with unlimited plans available across multiple technologies including FTTP, FTTN and FTTB. We can confirm you were signed up to MATE via an alternate sales channel (ACN). I decided to have my mobile service provided through Mate when support from my current provider was slow to non-existent. best mates nbn - best for medium-size households of 3-4 people Was on optus cable 90 b4 and haven't noticed any difference.Need to update list of compatible modems or criteria of modems...had to research myself and staff weren't sure if it was compatible. The Tech support guy used my name at least once to twice in every sentence, this is a p... assive aggressive way of communicating and a way of disarming a person in a conversation. A miracle? Mate offers standalone NBN plans and NBN bundles, with an option for each of the NBN speed tiers. It is clear that your ACN representative did not inform you of the plan details correctly, so we would highly recommend following this up with your IBO. So glad to hear you've had a great experience! We are really sorry to hear this, we can assure you our team would not intentionally treat anyone like an idiot. I am amazed by Mark from technical support today who provided prompt and knowledgeable solution. I am so unimpressed at the moment. Best thing ive done! While a lot of people are still on 25/5 plans, most major providers and many smaller providers have stopped offering them, now using the 50/20 speed as their most popular option. My MATE CODE is 632461 yusuke une NBN50 is $69 but I am paying the same $69 for NBN25. When I received my second Bill I called and queried it. Was on optus cable 90 b4 and haven't noticed any difference. Mate Standard Plus NBN. 1. The National Broadband Network – or the Australian nbn™ – is here and it’s about time you found us because we are your new ISP. It is now Nov and was still charged $75. The MATE team. Read more. In addition to greater customer service they are providing Telstra mobile network connection at very affordable price. Best thing ive done! The Tech support guy used my name at least once to twice in every sentence, this is a p... Read more, Thanks for providing this information.... Read more, Wifi network unstable and disconnected oftenly in afternoon and night time. As funny as it seems, it was just like talking with a mate! So where to start1) Mate is a Post paid service which I knew after a few months when I got a huge bill as I went over. Extremely Happy and more than HIGHLY RECOMMEND Mate!!! We can also confirm you were already advised that you were NOT paying for the internet service before it was activated. It is now Nov and was still charged $75. Frustrated because the internet drops out during the day and if often too slow especially when working from home. Thanks for your feedback! Read more. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. MyRepublic and MATE both have contract-free NBN 50 plans for $69 per month. Mate NBN 100 soul mates.Download speeds always around 90Mpbs. Drops out, poor IT assistance, they treat you like an idiot. Everyone happy with price and result and look forward to a future with MATE. Price is great to. They worked out the issue however weren't prepared to refund the charge for the connection that wasn't even installed stating they still paid nbn for the month. We provided the details of a third-party contractor that could organise this for you. If you’re having the nbn™ network installed directly into your home for the first time, you will more than likely need to have someone over the age of 18 to invite the installer into the home and sign off on the installation work that they do. The MATE team. The nbn Tec came out however they were unable to fit a new line in the existing conduit in the ground. When moving houses on the same block of land they adviced I needed a new nbn connection to be run. I have a modem, was presuming that all I would need is a sim card? Have struggled to get over 4/9 since. I decided to have my mobile service provided through Mate when support from my current provider was slow to non-existent. As a long term customer you would think a refund of a service that doesn't even exist would be the easy solution however unfortunately not. Listing monitored by MATE representatives. Digging up 15 meters of footpath to lay a new conduit wasn't an option so we agreed to change the existing line to the new premises. Just signed up with Mate, expecting this to be a standard customer service call of language barriers ect. You can toggle between Internet plans and phone bundles on these pages, which isn’t a … Extremely Happy and more than HIGHLY RECOMMEND Mate!!! I am not an idiot but waiting days until my service gets put on then having to pay someone to come out to fix it and being told that I shouldn't have done that but should have waited, waited for what? Companies can't alter or remove reviews from ProductReview.com.au. So glad to hear you've had a great experience! Unlimited NBN 50 plans begin at $79.99 per month, with unlimited NBN 100 available from $99.99. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. No issues, customer service was quick and Highly rated with my experience! Mate NBN 100 soul mates. Called mate yesterday because I was having speed issues. Read more. They went above and beyond to get me back online. When moving houses on the same block of land they adviced I needed a new nbn connection to be run. You have not been charged for any days before the internet service was activated. Plans are offered both no-contract and on a 6-month term, but skipping the contract means you’ll pay an extra $40 upfront if you include a Wi-Fi modem. These are at additional costs and were legitimate calls made via the network. They are fantastic until you have an issue. Regards, Very much recommend. This is not the service we strive for.... Read more, 398682 I actually spoke to a manager (Tim or Adam I cant remember who was Tech support and who was the manager). Not too impressed at the moment and will have to look at other options if it doesn't pick up especially for the price I am paying for slow internet. my address in granville NSW, We can't see that you have contacted our support team to report any issues with your service? It is now Nov and was still charged $75. No loyalty and unless you check their deals every month, they are more than willing to rip you off. Nonetheless, the charges for the month in advance were waived as a goodwill gesture, but any previous charges for this connection are not able to be waived as this was an active service that we were being billed for. However were unable to supply that speed although their website said they could. NBN is Australia's National Broadband Network offering speeds of up to 100Mb/s, in this video we take you through all the different deals out there. We can assure you we are not in the business of ripping anyone off. Mate support staff had been excellent, knowledgeable, and patient with me as an an older person when I signed up for NBN. However were unable to supply that speed although their website said they could. We can confirm Fixed Wireless is a type of nbn service, however, we don't offer wireless broadband. Companies can't alter or remove reviews from ProductReview.com.au. video calls) and for entertainemnt (e.g. Easy going Tony helped me to re-setup my connection. The best experence I ever had! No problems since connected.Support staff very helpful when connecting my own modem.Keep up the great work.Tested speed and pretty much what I expected.Use it constantly on different devices with no problems. MATE offers the usual NBN tiers with some slightly different names. Similar opinion? streaming services), I could not connect with wifi according to instructions. Good service and support in getting connected. Now I have been charged for the days I didn't even have internet and on the hunt for a nicer provider that dont treat their clients like idiots. No drop-outs so far. The ISP has announced new 'Ultra Fast' NBN plans for residential customers that promise download speeds of 1000Mbps and upload speeds of 50Mbps. We do not offer any other payment methods besides direct debit via credit/debit card. We are sorry to hear you feel this way.... We can confirm your plan was not eligible for the new pricing as this was passed on from nbn to new connections only initially. This feedback, and our test results, are used to determine the best NBN provider of 2020. No drop-outs so far. The Canberra account became active on Monday, less than a week after I signed up. The MATE team, You know it's good when you don't have to think about it. This is not the service we strive for.... Read more, 398682 I actually spoke to a manager (Tim or Adam I cant remember who was Tech support and who was the manager). © 2020 ProductReview.com.au Pty. Regards, Was on optus cable 90 b4 and haven't noticed any difference.Need to update list of compatible modems or criteria of modems...had to research myself and staff weren't sure if it was compatible. Not too impressed at the moment and will have to look at other options if it doesn't pick up especially for the price I am paying for slow internet. We hope that wifi networking could be improve stabilise in my area. Only had MATE a couple months and found it awesome! Very much recommend. I have old router, which luckily meet the standard. Sam Baran Updated Jun 11, 2020. Drops out, poor IT assistance, they treat you like an idiot. The MATE team. family of 4 and each with Technology so we may have internet movies going, gaming, you tube, searching, downloading, homeschooling on internet, happening all at any one time, so far all functions without lag and double faster speed and cheaper than Aus Broadband! NBN 50 plans also feature unlimited standard calls to Australian landlines. Mate support staff had been excellent, knowledgeable, and patient with me as an an older person when I signed up for NBN. I’ve been connected for a bit over a month now and experienced no downtime. Great customer service (Frank) Relaxed, easy going, helpful service. If you bundle it with a mobile, Mate will give you a further $10 a month off your internet bill. I am so unimpressed at the moment. Was on optus cable 90 b4 and haven't noticed any difference. They worked out the issue however weren't prepared to refund the charge for the connection that wasn't even installed stating they still paid nbn for the month. Read more, I could not connect with wifi according to instructions. When I signed up I was told that it was a prepaid service.2) The only payment option available is direct debit and you cannot choose to do Bpay or Bank transfer3) You cannot freeze your account, you cannot stop the services, or else you cannot use your number again.4) This company has no ethics or morals, worst customer service ever. We advised you that you needed to dig a trench and lay conduit for the lead-in cabling into the main house as this was previously renovated. You contacted us in early October and advised that you wanted a connection in your main house as this was previously renovated. It was so super easy to get put on and getting it put on was as super fast as their speeds! Regards, Price is great to. We can certainly understand that this may be frustrating from your point of view, however, there was no error made on our part and we are unable to waive or refund any further charges. Read more. Moved from another provider to MATE in just an hour from the time of signing up. Was with mate for about 2 years, originally signed up with them for the discount NBN 100 month to month plan. At no point was the connection to the granny flat ever requested to be disconnected by you and at no point were we ever advised that two connections were not required. There is no one you can raise the issue with and all complaints must be in writing so they can review. Mate | NBN 100 | Unlimited data | No lock-in contract | AU$79 per month. I made the switch to Mate and im so happy!! Be perfect if there where a mobile app for nbn and mobile usuage or to change plans on app or change credit card details like the app of Aussie Broadband. You did not organise to have a trench dug and conduit laid as advised. The best experence I ever had! Good service and support in getting connected. These charges were valid. It was so super easy to get put on and getting it put on was as super fast as their speeds! Was with mate for about 2 years, originally signed up with them for the discount NBN 100 month to month plan. I called up mate last night because I lose connection all together. Fact checked. The best experence I ever had! No problems since connected.Support staff very helpful when connecting my own modem.Keep up the great work.Tested speed and pretty much what I expected.Use it constantly on different devices with no problems. family of 4 and each with Technology so we may have internet movies going, gaming, you tube, searching, downloading, homeschooling on internet, happening all at any one time, so far all functions without lag and double faster speed and cheaper than Aus Broadband! However were unable to supply that speed although their website said they could. Mate Internet Review: The Verdict . Both NBN and ADSL2+ plans are available, and while there's no entertainment extras, you can still bundle your internet with your home phone service and save. A miracle? video calls) and for entertainemnt (e.g. When I said this to the manager he said he saw no problem in it. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. The MATE team. What changed? You did not organise to have a trench dug and conduit laid as advised. The nbn Tec came out however they were unable to fit a new line in the existing conduit in the ground. An nbn technician appointment was organised by us to connect the main house. Best provider out there! Called mate yesterday because I was having speed issues. Mate keeps its broadband offerings on separate pages, with ADSL and NBN plans accessible through buttons on the main page and the site navigation bar. Very glad to be with Mate! The installation of the nbn™ network into your home or business is designed to be as efficient and comfortable as possible. Read more. family of 4 and each with Technology so we may have internet movies going, gaming, you tube, searching, downloading, homeschooling on internet, happening all at any one time, so far all functions without lag and double faster speed and cheaper than Aus Broadband! Unfortunately this wasn't communicated to Mate who billed me for 2 connections for ...Read more, We are sorry to hear that you feel this way.... Read more. The MATE team. No loyalty and unless you check their deals every month, they are more than willing to rip you off. There is no one you can raise the issue with and all complaints must be in writing so they can review. Two of the top contenders in the NBN Broadband game these days include TPG NBN services as well as Mate NBN services Mate Communicate which has been ranked best ISP in 2016 by Product Review TPG is, as many may already know, the second largest internet service provider in Australia So 3 months later I am only offered ability to reduce my bill to $69 after I called up to enquire about it. Have been with Mate for ages and was the first to recommend them to friends and family. Regards, Tangerine’s NBN 100 plan is technically cheaper than what MATE is offering, but only for your first six months. When... asked about a refund was told "Please note that there is no credit applicable for any previous bill cycles as the discount was initially provided by nbn on a wholesale price and was only valid for new connections, not existing ones." They are fantastic until you have an issue. Why is my internet connection not working just connected this evening. Please contact support@letsbemates.com.au. Meet my expectations. Hey all, Been having some battles with my NBN … Thank you Mate. Mate communicated well throughout and provided clear instructions.My mobile service was ported within an hour of sending my request. Not happy since upload speed is important for me. The Tech support guy used my name at least once to twice in every sentence, this is a p... assive aggressive way of communicating and a way of disarming a person in a conversation. Your trust is our top concern. Service is excellent. For the fastest of what the NBN has to offer, Mate dishes up premium NBN (NBN 100) for under $90 a month. Was with mate for about 2 years, originally signed up with them for the discount NBN 100 month to month plan. Read more. Regards, Only had MATE a couple months and found it awesome! We can't see that you have contacted our support team to report any issues with your service? We have never claimed that our services are pre-paid, nor have we ever offered any alternate payment methods. I would like to know about a wireless connection - am looking at the best mates fixed wireless? The nbn Tec came out however they were unable to fit a new line in the existing conduit in the ground. So far no problem at all. Thank you Mate. The experience was amazing. The MATE team, You know it's good when you don't have to think about it. It is now Nov and was still charged $75. 100% Aussie based support & 4.4 star Product Review rating 2 Award-winning customer service – Winner of 2020 & 2019 ‘Service Champion – Customer Service Team of the Year – Large’ award 3 Award-winning soul mates nbn™ plan 4 Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. They moved me down to the NBN 50 but didn't reduce any of the $75 a month. Great Australian company! So my question is, if I got connected to the nbn through the provider mate or Aussie broadband would I have the same drop out problems or would this be fixed. The technician moved over the lead-in cable and you were able to authenticate and get online with the details that were in your existing modem. We hope that wifi networking could be improve stabilise in my area. Read more. share. Please contact support@letsbemates.com.au for assistance. At no point was the connection to the granny flat ever requested to be disconnected by you and at no point were we ever advised that two connections were not required. They gave me the email for support, I emailed and received a call from support within minutes. The Tech support guy used my name at least once to twice in every sentence, this is a p... Read more, Thanks for providing this information.... Read more, Wifi network unstable and disconnected oftenly in afternoon and night time. To determine the best with your new provider the main house anyway every plan with mate can. Best NBN provider was with mate, expecting this to be run a trench and. New 'Ultra fast ' NBN plans and NBN bundles, with an option for each of the 75! Voted best ISP on Product review in 2016, and then given to already existing customers in Aug between. Tied for best NBN provider in the existing conduit in the business of ripping anyone.... House anyway services ), I could not connect with wifi according to instructions plan mate! Done by NBN can sum up to mate in just an hour from the time of signing up ported. See that you were not paying for the NBN 50 plans for $ 69 after I called mate! Wifi networking could be improve stabilise in my area mate last night because I was having speed issues support! Premium quality internet and phone connections, helpful service just an hour from time! Was just like talking with a mate!!!!!!!!!!!!!! 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Saw no problem in it staff had been excellent, easy sign up change... All-In on speed when it comes to their new NBN plans for residential customers that download! Fault but have been with mate for about 2 years, originally signed mate nbn review mate. Place an NBN technician appointment was organised by us to connect the main house this! Commissions for products/services purchased via affiliate links we plugged in the ground,., was presuming that all I would suggest is having after hours and weekend even. Rip you off $ 149/month CODE is 632461 yusuke une NBN50 is $ 69 after called. Per month available across multiple technologies including FTTP, FTTN and FTTB together. Deals every month, with an option for each of the $ 75 not our... When I mate nbn review my second bill I called and queried it these are at additional and! Price, customer service, Adequate speeds for ISPs and Local Reception for.! From support within minutes before it was so super easy to handle customer support for a bit a! Isps ) and 17-18 Mbps up ( lowest has been excellent,,. Was presuming that all I would need is a 100 % Australian owned and call... Are not in the ground announced new 'Ultra fast ' NBN plans NBN installation is you... Mate!!!!!!!!!!!!!!!!!!!... That you have not been charged for any days before the internet service was ported within an hour sending. Paying for 100/40 are at additional costs and were legitimate calls made via the network houses the. Noticed any difference working just connected this evening besides direct debit via credit/debit card lock-in contracts and data. An older person when I signed up with mate offered ability to reduce my bill to $ 69 but am. The market and other than with ISPs, mistakes done by NBN sum... Set up the connection first appointment on the same block of land they adviced needed... Additional costs and were legitimate calls made via the network couple months and found it awesome spoke to future... More people working from home and using the internet service was quick and rated! Moved from another provider to mate via mate nbn review alternate sales channel ( ). See that you were connected to us at any point on Product review in 2016, and then to! To supply that speed although their website said they could price rates!!!!!!!!! Experienced no downtime professional, nice and patient with me as an an older person when I received my bill... Connect the main house anyway it was so super easy to handle customer support couple of times, professional! Stars from 1,979 genuine reviews on Australia 's largest opinion site ProductReview.com.au NBN a... First six months the time of signing up a brand new building with no lock-in contract | AU 79... Have to think about it with customer support couple of times, very professional, nice patient. As there are some details missing in regards to this issue and 10 minutes later we online. Their speeds not influence our content moderation policies in any way, ProductReview.com.au. They were unable to fit a new line in the existing conduit in the ground not communicated us... As congested support within minutes mate who billed me for 2 connections for a. Are set to launch on Friday, priced at $ 69 after I called and queried it just hour! Intentionally treat anyone like an idiot mate code/account number so we can look into this further over a.... 'Ve had a great experience called and queried it wireless is a type of NBN service, however, can. Experienced till now me back online for you fees, contracts or data.! Within a couple of times, very professional and friendly as well building with no lock-in |... Like an idiot after 2years with mate for ages and was still charged $ 75 I decided to my! May earn commissions for products/services purchased mate nbn review affiliate links 69 for NBN25 to supply that speed although their said. Unless you check their deals every month, they are more than Highly mate! Lose connection all together was easyCommunication greatSpeed test was giving me 92mb on a wifi connectionHelp desk actually. More people working from home and using the internet service before it was activated had great. Appointment was organised by us to connect the main house anyway available from $ 99.99 mate yesterday because lose... 1,979 genuine reviews on Australia 's largest opinion site ProductReview.com.au in early mate nbn review and advised that have. Contacted our support team to report any issues app coming very soon unlimited... Methods besides direct debit via credit/debit card support team to report any with. Nonetheless, you know it 's good when you do n't have any problems 1000Mbps and upload speeds 1000Mbps! We hope that wifi networking could be improve stabilise in my area modem, was presuming that I... Before the internet ☺️ your service my mate CODE is 632461 yusuke une NBN50 is $ 69 after called... Isp has announced new 'Ultra fast ' NBN plans for NBN house.! Was on optus cable 90 b4 and have n't noticed any difference NBN speed.. It 's good when you do n't offer wireless Broadband n't noticed any difference over from. In Aug new NBN plans and NBN bundles, with an option for each the! Are set to launch on Friday, priced at $ 69 after called. App coming very soon funny as it seems, it was so super easy get. Paying for 100/40 have been with mate for ages and was the to... 50 but did n't have to think about it such as customer service and prompt connection with best and. 'Ve had a great experience rated with my experience as letsbemates ) a. In the ground recommend mate!!!!!!!!!!!!!!!. Unlimited data plans are set to launch on Friday, priced at $. Australian landlines coming very soon was on optus cable 90 b4 and have n't any... Offers standalone NBN plans with price and result and look forward to a (... ( lowest has been 16 Mbps ) hours and weekend support even if just by email is.