Configured and installed software on the TCS2 handheld device. Installed and performed repairs to hardware, software, and peripheral equipment. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. Job description and duties for Computer Support Specialist. Constructed a hybrid cluster/Linux lab for UW Math department. Ensured efficient and helpful technical support by promoting an environment that delivered high quality customer service. Assisted Network Administrators with configuring, maintaining, monitoring, and backing up of local servers and appliances. If the employer relies on an online application portal, this site may also specify the format in which you should submit your CV or other job materials. How to write a desktop support resume that lands more interviews. Ensure the operation of the Service Center, for students, staff and faculty personal computers. Build network cables, performing or ensuring proper installation of cable, operating systems, and appropriate software. Installation/Upgrade new hardware and software, researching new hardware/software to implement in the network, Answered user inquiries regarding computer software and hardware operation to resolve problems. All rights reserved. Installed, maintained, and supported 150+ computers, servers, and other equipment and troubleshot hardware, software, network issues, and security access, Developed, designed, and maintained Department's dynamic Intranet website, developed associated SQL 2000 databases as the backend, webpage security access and SQL 2000 to ensure Department compliance with HIPAA and state regulations, Designed, developed, implemented, and maintained Microsoft SQL 2000 database applications and programming code. Consulted with customers via telephone to gather their proxy votes for different specialized campaigns. The sample job description included here is as valuable in creating a strong employment reference document as is the technical support specialist cv template. Troubleshoot and diagnose problems, make adjustments, repair and perform preventative maintenance on computers, vehicles, equipment, and machinery, etc. Also Computer Support Specialist Jobs. Configured, joined to domain, updated, troubleshot, repaired and upgraded all computers within the 180+ user environment. Good news for you as you get your foot in the door: Jobs for IT professionals are projected to grow by 13% (or 557,100 jobs) from 2016 through 2026, which is faster than average, according to the Bureau of Labor Statistics (BLS). Supervise 10 part time student techs. 2012), PeopleSoft (Fast and GEMS) and Adobe (Acrobat & Creative) platforms. Lead Technician for setting up Active Directory accounts. Troubleshot & configured Microsoft Outlook. Specialize in cost-effective preventative maintenance and system monitoring. Provided images and back up restorations via Symantec Ghost 11.0 and Acronis software suite. Successfully managed a four-person team in diagnosing and repairing sensitive equipment. Current job: Technical Support Specialist, Bridgestone Computer Technologies, Hoover, AL Objective Technical Support Specialist with certifications in Apple, Microsoft, and Cisco systems seeks to bring his 6-year experience and all-around expertise on-board Future Voice Tech Systems. General support to end-users having both software and hardware related issues apart from performing daily system checks. OR, ICU and ER), Managed compliance program with HIPAA hardware retirement and surplus. Enjoys troubleshooting to find solutions to technical issu... © 2020, Bold Limited. Managed end user requests through a problem ticketing system. Supported end users with LAN/WAN connectivity problems. Related: Computers and Technology,Technical Support. Technical support Liaison for Mobile health care Professionals. Computer Support Specialist, Communities in Schools- Educational Technology Group, Philadelphia, PA, Nov 2005 - Jun 2010 Game Advisor, GameStop , Abington, PA, Nov 2002 - Mar 2005 Sous Chef, Aramark , Fort Washington, PA, Dec 1999 - May 2003 Installed conduit, category 5 UTP and coaxial cabling, RJ-45 terminations, installed hardware and configured home and business networks. Involved in setting up a website for abstract submission and review using WordPress for McNair, Responsible for managing a team of 5 student assistants which involves assigning and supervising, Responsible for the imaging, deployment and ongoing maintenance for over 500 Dell and Gateway laptops assigned to students and staff at the school, Create, manage and deploy multiple hardware images for school environment, Provide mentoring and training support to participants in student helpdesk in basic repair and customer service, Pilot hardware and software solutions for school environment, including pilot programs with Dell Tablet PCs, group policy settings and Sanako classroom management tool, Developed helpdesk procedures for ticketing, managing inventory, tracking repairs. Responsible for utilizing excellent technical and problem solving abilities to troubleshoot, install, update, and deploy hardware and software applications. Build custom systems to customers specifications. Objective : Information technology (IT) professional with more than 15-years of experience in the defense and space industry supporting business critical systems and programs with a focus on technical service delivery, training, and ongoing support; who is looking for an opportunity in information assurance or systems administration. Network Support Specialist Resume Examples. Management of 2003 MS Servers (DNS, Active Directory, SQL) and Siemens digital phone system. Computer Support Specialist Resume. Configured and administered network, printer, database, backup, and file services on Windows 2003/2008 servers including hardware and software upgrades. Setup/prepare new workstations and printers for deployment. Installed and configured operating systems and applications. The top three keywords employers use in Computer Support Specialist job descriptions are Hardware appearing in 22.76% of postings, Help Desk Support 20.4%, and Information Technology appearing in 10.91%. Responsibilities include Active Directory account management, file/folder permissions management and printer installation and management. Created technical and how-to documentation for support staff and clients. Installed and performed minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. Aided and ensuring hardware/software compatibility; and coordinated and/or modified user requirements in terms of existing and projected computer capacity and capabilities. All rights reserved. Provided technical assistance to computer system users. Maintained Pala Communities telephone, computers and peripherals for Board members, employees, Pala police department, Pala fire department, and, Pala daycare center. How to describe your experience on a resume for a desktop support specialist to get any job you want. Building and refreshing system images for checkout program computers (Windows and Mac). Use available resources to setup numerous virtual machines via SSH connection. Supported local and remote end users with all aspects of the Help Desk environment. Configured & maintained NMFS CIO Asset Management software application to enable the CIO office to be able track all of their valuable assets - from software and fixed assets, to IT equipment which can instantly locate their assets, conduct audits, & eliminate time spent searching for missing assets. Writing a great Support Specialist resume is an important step in your job search journey. Physically setup and configured workstations with software and hardware. Monitored Peregrine Service Center and updated system as work was completed. Instructed clients on the details on their financial accounts and proxy voting procedures. Troubleshooting of hardware and software issues on a day to day operation. Provided technical assistance and support to end users on PC and peripheral equipment, Computer And Electronics Engineering Technology, Oversaw the daily performance of computer systems. Supervised and coordinated workers engaged in problem-solving, monitoring, and installing data communication equipment and software. Helped teachers and interacted with students during class as part of the Gates program. Build Your Own Now. Support 200 users utilizing Dell Windows NT/2000/XP/Vista/7 servers, workstations and laptops, MAC desktop, Symantec Anti-Virus, Microsoft Office 2000/XP/2007, and Microsoft Outlook 2000/XP/2003. Tips and examples of how to put skills and achievements on a desktop support technician resume. Applied diagnostic techniques to identify issues, and recommend effective solutions. Integrated CAP for UW Digital signs to display emergency messages. Installed software updates to desktop and laptop computers. For inspiration, view the sample resume for an entry-level IT worker below, or download the entry-level IT worker resume template in Word. Built a Virtual Center server to manage virtual machines and templates within the Esxi 5.0 cluster. Position required considerable personal contact with customers from clerical to executive. Assemble software and hardware according to the design specifications. Dedicated to helping job seekers find work during the pandemic. Maintained & configured Symantec Ghost Enterprise Imaging Server used for enterprise imaging and software deployment to computers. Use our Career Test Report to get your career on track and keep it there. Remotely assist employees with computer issues for 26 different branches. Updating and maintaining deployment operations. Based on our most successful example resumes, these professionals should showcase throughout their job applications computer proficiency, customer service orientation, patience, communication and interpersonal skills, time management and teamwork. Enforcing security & printer policies for all departments in Student Affairs using Active Directory and Group Policy Management. Use software that enables you to save or convert into the right file type or use our IT support technician CV sample as a template with our perfect resume builder and save in any major file type. With a wide range of responsibilities, it is important to be sure to include all of them in your CV so that you have a competitive job application. Prepared evaluations of software or hardware, and recommend improvements or upgrades. Set up computer equipment for employee use, performing and ensuring proper installation of cable, operating systems, and appropriate software. Responsible for supporting 80 employees, 2 computer labs, and 4 conference rooms. Created images for vital systems, imaged laptops & desktops for new employees. Responsible for encrypting laptops with Win Magic. On-site support: Install, operate, and troubleshoot hardware and software. Collected detailed records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. COMPUTER SUPPORT SPECIALIST. Resolved routine and complex hardware and software problems for desktops, portables, and peripherals. Diagnosed hardware and software problems, and replaced defective components. PC user support, new hire setup, add/remove computers and users from Active Directory, Troubleshooting issues with login, OS, printers, software, email, backup, and connectivity. Troubleshooted with remote access applications like Apple Remote Desktop and Team-Viewer 7. Maintained the up to date operating procedures inside the IT department. Implemented a support methodology for UW BYOD plans. Scheduled and ensured delivery of time sensitive information. Conferred with staff, users, and management to establish requirements for new systems or modifications. Troubleshooting in ADSL, dial-up and wireless internet connections. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Maintain and support 300+ users in Windows XP environment & Server 2000 environment. Manage helpdesk at the High School of the Future, a School District of Philadelphia and Microsoft Corporation partnership school. Veteran Computer Repair Technician offering eight years of experience delivering on-site and remote repair services. Especially considering you have such a short time to impress anyways. Assisted clients with the usage of proprietary software. Professional Summary. Stacy Applicant 123 Main Street Enola, PA 10036 (123) 456-7890 [email protected] INFORMATION TECHNOLOGY PROFESSIONAL. Created a trouble ticket for every incident and documented its history within the Salesforce.com online CRM. Developed training materials and procedures, and/or train users in the proper use of hardware and software. Maintained Prescription Monitoring Program (PMP) spreadsheets for over 10,000 new, current and expired accounts. Install LAN networks with connectivity to Austin, Atlanta, and Houston data. Computer Support Specialist Resume Example Resume Score: 80%. 100% unique resume with our Computer Support Specialist resume example and guide for 2020. Troubleshot and resolved system related issues in real-time to minimize operational down time. Crafting a Computer Support Specialist resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. No problem. Travels to off-site locations to perform related work; transport equipment and materials to and from remote work sites; and respond to emergency situations. Coordinated Computer and Mobile devices for integration to on site server. Gained expertise in: Windows XP, Windows 7, Windows 8.1, Windows 10, Office 2007, Office 2010, Office 2013 and Powershell. Increased Service Center satisfaction rating from approximately 28% to 90% within two years. Use our Job Search Tool to sort through over 2 million real jobs. Build custom firewalls using Linux. Created Esxi 5.0 hosts and utilized Vsphere Client to access virtual machines. Provided assistance as in-house helpdesk and technical support by phone and in person to facilities staff. Assisted with configuration and updating school's website. Achieved Excellence in Performance Award in 2013 from [company name] Commissioner Wayne Ingersoll. Closely interacted with company's clients and escalated appropriate cases to other levels of support. Configured, installed and supported desktop/laptop PC's with peripherals including individual desktop printers (HP, Xerox, Seiko, Brother, and Canon), network multifunctional machines (Canon, Xerox, Ricoh and Lanier). Answered questions and resolved computer problems for clients in person, via telephone or from a remote location. Reported abnormalities to Chief Technology Officer (CTO). Implemented a paradigm shift from a drop off service to a teaching center. Analyzed computer systems to determine problems and communicated to supervisor for repair, Troubleshot hardware and software issues in conjunction with help desk and borough technology staff. JH. Holland Code: I-C-R The Computer Support Specialist is responsible for providing much needed technical assistance, support and advice to people and organiza... Resume Help Dream Job Etiquette Landing Dreaming Of You Interview Advice Check. Provision and configure VOIP phones in Interactive Intelligence system. Utilized Active Directory to create, enable/disable and set permissions for user domain accounts. Responsibilities include answering students and teachers computer problems. Clearly communicated technical concepts to non-technical people, Recognized, analyzed, and effectively solve problems in a timely and organized manner using industry best practices and procedures, Analyzed Electrical Circuit schematics and drawings, Multi-tasked in a fast-paced environment while paying keen attention to detail, Answered user inquiries regarding computer software or hardware operation to resolve problems, Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software, Diagnosed, troubleshoot, and resolved hardware, software, or other network and system problems, and replaced defective components when necessary, Configured, monitored, and maintained email applications or virus protection software, Networked computers and routers so that they are able to communicate and share information, Configured, and tested computer hardware, networking software and operating system software. Exercised a sound knowledge of web client, email client and operating system software in order to assist the customer in operating and understanding ZiaNet services. Adept at maintaining key systems and correcting issues. Resolved pc desktop and networking issues via remote desktop support application. Assisted Network Administrators with performing and overseeing software and application development, installations and upgrades. Summary: Customer-focused IT professional with experience in network administration, user support, and customer service, demonst... Related: Computers and Technology,Technical Support. Which will help you get a becoming a Computer Support Specialist job. Entered commands and observe system functioning to verify correct operations and detect errors, Installed and performed minor repairs to hardware, software, and peripheral equipment, following design or installation specifications, Updated Windows XP Machines to Windows 7 using Windows Deployment Server, Network Refresh throughout the entire hospital, A great understanding of Active Directory, Implemented Digital Signage throughout the facility. Image user systems and install additional software as needed. Documented problems and remedial actions taken of installation activities as required. Support resolution of Help Tickets for technology requests or incident reports Conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support. Provided training to system users and new technicians. Love this resume? If you have the space to include it, you should. Manage User environment with Active Directory V5.2. Engineered solutions for [company name] employee's technology problems by providing computer support for: computer hardware, software and peripherals, networking equipment and VoIP Phones. Resolved issues with hardware and software application, printers, fax machines, telephones and other peripheral devices. Provided high quality technical support for all devices (e.g desktops and proprietary devices). Seeking position with a top firm in a Tier-1 technical support or help desk role. Troubleshot and resolved various software, hardware, and network connectivity issues in a Windows/MAC environment to include Blackberry and Apple mobile device support as well. © 2020 Job Hero Limited. Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software. Keep detailed records of all work orders received using Track-It software. Remote client support using SMS. Maintained record of daily data communication transactions, problems and remedial action taken and installation activities. Provides customer administration services such as passwords, electronic email accounts, security and troubleshooting. Computer Support Specialist @ Arkansas Department of Health, Computer Support Specialist @ The Chronicle of Higher Education, Computer Support Specialist @ Self Employed, COMPUTER SUPPORT SPECIALIST @ Harmon College of Business and Professional Studies. Connected laptop to projector, and setup/prep communication system for the Company events on-site and off-site. Monitored company computer systems to ensure that the flow of data was running smoothly at all times. Configured, updated, and supported many popular software applications based on Microsoft (XP/Win7 OSs as well as MS Office 03/07/10/365), Intuit (QuickBooks Ent. Listened, taught and trained end users personally until problem came to resolution. Review computer output to ensure that it is accurate and routed correctly.