With my very best regards, Antoine Ferrat. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I respect that you might have felt the need to leave this review out of anger on the moment but your perception of what happened might have been distorted under the influence of alcohol and the emotions you might've felt at the time. Your friend, the blonde lady that accompanied you, spoke about racism and that she would have been treated otherwise if her skin was white. Good club but spoken to rudely by staff for having sat on a bench! I think it’s just a shame you’re jeopardising the reputation of a company which comes from years of work for something that you’ve turned into a race issue when it’s not at all. Furthermore, The Banana Beach Club is renowned to be one of the most diverse night scene in Mauritius for both locals & tourists alike. The, band was great last night. Banana beach club is a perfect place to start the night in Grand Baie. The Banana Club is without a doubt the best known bar in Mauritius and “the place” on the island for live music and just chilling out. I would like to conclude that I am always reachable via email on generalmanager@bananabeachclub.com should you wish to discuss any of the above further. I think it’s fair to say we work with our hands on our hearts and want every single client to leave with an experience to remember. Since 1994, we have grown … With my very best regards, Antoine Ferrat. With so much to lure your senses and offer you recreation at its best, get drenched in the spirit of adventure that you get to explore at banana beach club, Mauritius. Deemed the most popular club in Mauritius (according to TripAdvisor), Banana Beach Club is a diamond in the rough when it comes to the nightlife in Mauritius. Great cocktails and the ambience is just cosy and funky at the dame time. It’s not a matter of black or white – it’s a matter of doing our job and to this I’d like to add; all the staff & myself put our passion & knowledge to good use in our work and continuously aim to serve our customers in the best way possible. The venue is amazing with a large tree growing out the middle under an open sky. Dear Shaan, My name is Antoine, I am the manager that spoke to you last night. We don’t favour ANYBODY for a specific reason and never will – but certainly we follow our internal policies to keep our operations running smooth. Fifty Five Lounge Club. We hope to see you soon again, The Banana team, The Leading Hotels Of The World in Mauritius, Beachcomber Resorts & Hotels in Mauritius, InterContinental (IHG) Hotels in Mauritius, Constance Hotels and Resorts in Mauritius, Hotels near Tamil Surya Oudaya Sangam Temple, Hotels near Ocean Blue Excursion Mauritius, Hotels near (MRU) S. Seewoosagur Ram. Book Mauritius Hotels Book Mauritius Holiday Packages. Furthermore, one of the ladies that accompanied you, who attempted to resonate some of your friends, stated to be in a high ranked position in one of our local banks, even ended up threatening our security agents and throwing her drinks at our head security (he came to request a dry shirt to be able to continue his nights shift..). only non-white customers that day, so we were not completely surprised since the place is managed by a white guy. Banana Beach Club: Favorite Beach Bar in Mauritius - See 317 traveler reviews, 119 candid photos, and great deals for Grand Baie, at Tripadvisor. You’ll get a direct response (most probably a genuine apology) and undoubtedly a reaction/person which might surprise you in a positive way. Banana beach club is a perfect place to start the night in Grand Baie. Bars & Clubs. We were asked by the staff in an abusive and condescending tone that we have to speak less loudly, which is quite ironic for a place that calls itself a club. I do recall asking one of our waiters and one of our security members to kindly request you be more considerate of other clients around you following a complaint from guests on the table right by you. Once again, I apologise if the staff did speak in a way that you did not appreciate, and I hope that you understand my explanation to your comments which weren’t at all logical from our perspective. I hope you take the time to read it and that you understand things from our perspective too. As your group walked away, that very lady continued insulting the security. Please feel free to email me on generalmanager@bananabeachclub.com and I will revert back to you asap. Dear client, I’m sorry to read your review on our TripAdvisor page. banana beach club, Mauritius is a perfect destination for a great time with your dear ones. Dear Shaan, My name is Antoine, I am the manager that spoke to you last night. I do remember the waiter serving, who's by far one of our best employees and has continuously check up on you. However, on a more personal level, I think there’s other points that need to be addressed. I shared all the above because I felt it was important to put things back into perspective and I hope it has. I have been there many times and I always had a good experience. I absolutely love the decor and the food is so good! That same friend also insulted my staff member of a "N'importe" which in Creole is a very degrading term.. May I share with you that the waiter's name is Shivam, the one that assisted me carry the equipment. Your friend did not sit on a bench, your friend sat on a drum that is extremely expensive and does not belong to the company. Banana Beach Club, Grand Baie: Hours, Address, Banana Beach Club Reviews: 4/5 Intl Airport, Surfing, Windsurfing & Kitesurfing in Mauritius, Game & Entertainment Centres in Mauritius, Black River Gorges National Park: Tickets & Tours‎, Ganga Talao - Grand Bassin: Tickets & Tours‎, Ile aux Aigrettes Nature Reserve: Tickets & Tours‎. We also happened to be the. We're glad Shivam took good care of you. The, band was great last night. Banana Beach Club Overview. What amazing friendly attentive service. You friend replied rudely to the staff member and you got verbally agressive. Banana Beach Club Grand Baie Activate your location to know the distance from you. to provide us with the assistance we required.Thanks shivam, will definitely come back for sure. There’s no way to justify bar clients using restaurant toilets if they are not sitting inside the restaurant. The Banana Beach Club is well known for its natural tropical setting and friendly atmosphere. The toilet is only for people having dinner and even though we had snacks and drinks, we were asked to not use the toilet. Dear Nila, Please see below the reply I wrote to your friend who also left us a review. Shivam was our waiter. The venue is amazing with a large tree growing out the middle under an open sky. Please note that we have an internal policy since many years now that bar clients use bar toilets and restaurants clients use restaurant toilets. The best place for drinking, live music and chatting up locals, the Banana Beach Club is so popular that you’ve go to get here before 10pm if you want a table. This is why our staff have been instructed to redirect all bar clients to the bar toilets which are looked after by the security/cleaners continuously throughout the night. Banana Beach Holiday Resort provides a variety of affordable accommodation options from 2, 4 and 6 sleeper rondavels to 4, 6 and 8 bed chalets. If you scroll down our trip Advisor page, you will see the numerous times his name has been mentioned for delivering exceptional service. Save. Reply to your friend: I’m sorry to read your review on our TripAdvisor page. Response from antoineferrat, General Manager at Banana Beach Club, Continue your visit to www.tripadvisor.in, Is this a must-do if you are travelling with a, Are the prices for this place or activity, Is this a romantic place or activity that you would suggest for, Is this a place or activity you would go to on a, Had a brilliant time, visited most evenings - great live music/DJ and their staff were very friendly, especially Summit - always smiling and happy to Certainly not Only the amazing place but especially the waiter that work there particular Shivam . Shivam has worked for us for 5 years and has shown pure professionalism over the years, he's a key element to our team. It is our job to serve and we take great pride and pleasure in it, and always will. I have been there many times and I always had a good experience. You’re calling some of our team members racist – please know we have people from 6 nationalities working for us and coming from all sorts of ethnicities & religions working as one. Dear Nila, Please see below the reply I wrote to your friend who also left us a review. My advice to you at our venue or any others in the future would be to approach the waiter or directly the manager/owner. See you soon, The Banana Team, Visited on the 26.2.20. Set sail around the sunsoaked north shore of Mauritius on a full-day catamaran cruise from Cap Malheureux. However, on a more personal level, I think there’s other points that need to be addressed. The resort formally known as Suntide Banana Beach Club is tucked away in a tranquil part of the sunny South Coast, with units either spread out in quaint round units or in apartment blocks. The Banana is without a doubt the best known bar in Mauritius and “the place” on the island for live music and just chilling out. I am sorry that your night ended up this way as it is the last thing that we aim for. As we were outside, your group of friends spent around 15-20 minutes arguing with the security agents and myself. As we were outside, your group of friends spent around 15-20 minutes arguing with the security agents and myself. If you wouldn't mind, whether it's at our venue or another, when the staff ask if everything is okay, please don't say yes and then go online jeopardising the reputation of a company which comes from years of work for something that you’ve turned into a race issue when it’s not at all. When we did try to speak less loudly, it was hard to hear each other over the loud music. The reason for this is simple - we had bar clients damaging the toilets/bathrooms inside the restaurant many many times (often after one too many drinks) which cost our company consequent money to repair every time. Banana Beach Club Source: Google Images. Admire views of Gunners Coin and Ilot Gabriel; dive in to swim and snorkel at Coin de Mire and Flat Island; and tuck into a delicious barbecue lunch on-board. We don’t favour ANYBODY for a specific reason and never will – but certainly we follow our internal policies to keep our operations running smooth. Best regards, Antoine, Perfect place to start the evening in Grand Baie, Banana beach club is a perfect place to start the night in Grand Baie. 317 Reviews. Furthermore, The Banana Beach Club is renowned to be one of the most diverse night scene in Mauritius for both locals & tourists alike. I do recall asking one of our waiters and one of our security members to kindly request you be more considerate of other clients around you following a complaint from guests on the table right by you. Banana Beach Club (Grand Baie, Mauritius). The security was also present to help carry the equipment and escort the waiter carrying it out of the crowd. You’re calling some of our team members racist – please know we have people from 6 nationalities working for us and coming from all sorts of ethnicities & religions working as one. Please note that we have an internal policy since many years now that bar clients use bar toilets and restaurants clients use restaurant toilets. Banana Beach Club: Great - See 317 traveller reviews, 119 candid photos, and great deals for Grand Baie, at Tripadvisor. I have been there many times and I always had a good experience. Please feel free to email me on generalmanager@bananabeachclub.com and I will revert back to you asap. The most part of the incident is on camera footage. We agree Thank you for your TripAdvisor review, it means a lot to us! As the conversation lead nowhere, I took the decision to leave because it was clear there was no space for discussion and it wasn't going anywhere. There’s no way to justify bar clients using restaurant toilets if they are not sitting inside the restaurant. Really friendly staff, a dream for tourists and locals to get together with no reservations. Must Go to! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Furthermore, The Banana Beach Club is renowned to be one of the most diverse night scene in Mauritius for both locals & tourists alike. Perhaps, our staff need to communicate this in a kinder but still clear manner which is what I apologise for today and will discuss the above with our team at large so that it is handled more professionally in the future. The Banana is without a doubt the best known bar in Mauritius and “the place” on the island for live music and just chilling out. Please note that we have an internal policy since many years now that bar clients use bar toilets and restaurants clients use restaurant toilets. When we did try to speak less loudly, it was hard to hear each other over the loud music. This is why our staff have been instructed to redirect all bar clients to the bar toilets which are looked after by the security/cleaners continuously throughout the night. Should you wish to contact me personally, I would very happily do so at your convenience. What amazing friendly attentive service. Certainly not Only the amazing place but especially the waiter that work there particular Shivam . For most people that chose to work in service, it comes from passion and a desire to serve/please others, it’s not just any random job to them. Perhaps, our staff need to communicate this in a kinder but still clear manner which is what I apologise for today and will discuss the above with our team at large so that it is handled more professionally in the future. The staff is quite racist and customer service is poor. This is the version of our website addressed to speakers of English in the United States. Really friendly staff, a dream for tourists and locals to get together with no reservations. I won’t shy away from letting you know that my family & friends are Asians, Hindus, Muslims, Creole from various nationalities. It’s not a matter of black or white – it’s a matter of doing our job and to this I’d like to add; all the staff & myself put our passion & knowledge to good use in our work and continuously aim to serve our customers in the best way possible. The most part of the incident is on camera footage. Furthermore, The Banana Beach Club is renowned to be one of the most diverse night scene in Mauritius for both locals & tourists alike. help. I think it’s fair to say we work with our hands on our hearts and want every single client to leave with an experience to remember. Furthermore, one of the ladies that accompanied you, who attempted to resonate some of your friends, stated to be in a high ranked position in one of our local banks, even ended up threatening our security agents and throwing her drinks at our head security (he came to request a dry shirt to be able to continue his nights shift..). I do remember the waiter serving, who's by far one of our best employees and has continuously check up on you. Always nice to feel special. If it were just up to us & our staff, the noise does not bother us at all as we work in a happy environment with music playing constantly and people going in & out. So had to pay another visit. This was our second visit we were last at this venue a year ago and had so much fun and great calamari. Venue is relaxed with live music. Set sail around the sunsoaked north shore of Mauritius on a full-day catamaran cruise from Cap Malheureux. Banana Beach Club. Banana Beach Club, Grand Baie: Se 318 anmeldelser, artikler og 119 billeder fra Banana Beach Club, nr.1 på Tripadvisor af 12 seværdigheder i Grand Baie. #1 of 12 Nightlife in Grand Baie. It’s not a matter of black or white – it’s a matter of doing our job and to this I’d like to add; all the staff & myself put our passion & knowledge to good use in our work and continuously aim to serve our customers in the best way possible. Response from antoineferrat, General Manager at Banana Beach Club, Is this a must-do if you are traveling with a, Are the prices for this place or activity, Is this a romantic place or activity that you would suggest for, Is this a place or activity you would go to on a, Had a brilliant time, visited most evenings - great live music/DJ and their staff were very friendly, especially Summit - always smiling and happy to Shivam was our waiter. Dear client, I’m sorry to read your review on our TripAdvisor page. Definitely will be suggesting all our friend, Such a cool little joint with an awesome vibe. But for guests having dinner right by you, the noise might be a little unpleasant hence our request. Since 1994 the Banana has grown from a small boutique bar to a popular meeting place for tourists and locals alike. The towering Flamboyant in the middle of the bar was planted many years ago and has enjoyed its vantage from a mere twig to a towering icon of Grand Bay. The reason for this is simple - we had bar clients damaging the toilets/bathrooms inside the restaurant many many times (often after one too many drinks) which cost our company consequent money to repair every time. Usually you rock up at a bar type club place and don't expect such exceptional food, but this place. I have been there many times and I always had a good experience. The rich décor in violet and red gives this Mauritian nightclub a very inviting … Your friend, the blonde lady that accompanied you, spoke about racism and that she would have been treated otherwise if her skin was white. We’ll be back, Dear Jay, Thanks for your TripAdvisor comment! However, on a more personal level, I think there’s other points that need to be addressed. In this regard, my advice to you at our venue or any others in the future would be to approach the manager/owner. Banana Beach Club: Enjoyable! For most people that chose to work in service, it comes from passion and a desire to serve/please others, it’s not just any random job to them. He is always friendly,professional and able An eclectic ambience, lively crowd, upbeat music, live DJs, dance performances and last but not the least- cocktails. The Banana Beach Club is well known for its natural tropical setting and friendly atmosphere. Should you wish to contact me personally, I would very happily do so at your convenience. Since 1994 the Banana has grown from a small boutique bar to a popular meeting place for tourists and locals alike. We want people to come and enjoy themselves at our venue and always have over the years. I would like to conclude that I am always reachable via email on generalmanager@bananabeachclub.com should you wish to discuss any of the above further. Usually you rock up at a bar type club place and don't expect such exceptional food, but this place. As for the white guy you referring to in your comment, it’s me. So funky and we had a dance. 2.8 km from Banana Beach Club 10% off for a booking between the 11/01/2020 and the 31/12/2020 for a stay from 15/01/2021 to 30/03/2021 With my very best regards, Antoine Ferrat. As per company policy, I requested the security to escort you out so we could talk through the situation away from the loud music. So had to pay another visit. The Banana is without a doubt the best known bar in Mauritius and “the place” on the island for live music and just chilling out. The security was also present to help carry the equipment and escort the waiter carrying it out of the crowd. Great cocktails and the ambience is just cosy and funky at the dame time. Must Go to! more, Sincontru - Italian - Restaurant-Pizzeria. I would like to conclude that I am always reachable via email on generalmanager@bananabeachclub.com should you wish to discuss any of the above further. I have been there many times and I always had a good experience. We were asked by the staff in an abusive and condescending tone that we have to speak less loudly, which is quite ironic for a place that calls itself a club. I am sorry that your night ended up this way as it is the last thing that we aim for. You’ll get a direct response (most probably a genuine apology) and undoubtedly a reaction/person which might surprise you in a positive way. Open today: 4:00 PM - 2:00 AM. See you soon, The Banana Team, Visited on the 26.2.20. You’re calling some of our team members racist – please know we have people from 6 nationalities working for us and coming from all sorts of ethnicities & religions working as one to keep our venue at it's best. If you wouldn't mind, whether it's at our venue or another, when the staff ask if everything is okay, please don't say yes and then go online jeopardising the reputation of a company which comes from years of work for something that you’ve turned into a race issue when it’s not at all. I respect that you might have felt the need to leave this review out of anger on the moment but your perception of what happened might have been distorted under the influence of alcohol and the emotions you might've felt at the time. The Banana Beach Club & Gourmet Grill are well known for their natural tropical setting and friendly atmosphere. Definitely NOT a welcoming place to be on a Weekend to chill. You’ll get a direct response (most probably a genuine apology) and undoubtedly a reaction/person which might surprise you in a positive way. Furthermore, The Banana Beach Club is renowned to be one of the most diverse night scene in Mauritius for both locals & tourists alike. The pleasant, beautifully kept gardens and fresh sea breeze add to a relaxed holiday atmosphere and the beach is a gentle stroll away. If it were just up to us & our staff, the noise does not bother us at all as we work in a happy environment with music playing constantly and people going in & out. This is why our staff have been instructed to redirect all bar clients to the bar toilets which are looked after by the security/cleaners continuously throughout the night. Olvasson utazói értékeléseket, tekintse meg a hiteles fényképeket, és foglalja le szállását a Tripadvisoron. You friend replied rudely to the staff member and you got verbally agressive. We also happened to be the. To be true, this kind of dishonest reviews are discouraging as I know that my team and myself always strive to serve guests to the best of our ability. Mauritius Tourism; Mauritius Hotels; Bed and Breakfast Mauritius; Mauritius Holiday Rentals; Flights to Mauritius; Mauritius Restaurants; Mauritius Attractions; Mauritius Travel Forum; Mauritius Photos; Mauritius Map; Mauritius Guide; All Mauritius Hotels; Mauritius Hotel Deals; Last Minute Hotels in Mauritius; By Hotel Type. Once again, I apologise if the staff did speak in a way that you did not appreciate, and I hope that you understand my explanation to your comments which weren’t at all logical from our perspective. For our part, we did move them to a table further away, but they still brought to our attention that you were very loud. Reply to your friend: I’m sorry to read your review on our TripAdvisor page. I just find it a petty that we work hard and do our best of our ability to ensure that people have a good time and sometimes simple dishonest reviews compromise our reputation. I absolutely love the decor and the food is so good! It is a perfect place to make new friends with locals or others on holidays on the island for a pleasant moment of sharing. The staff is quite racist and customer service is poor. As per company policy, I requested the security to escort you out so we could talk through the situation away from the loud music. Enjoy the attractions of this popular tourist spot. Your friend did not sit on a bench, your friend sat on a drum that is extremely expensive and does not belong to the company. However, we are a bar & night club and it can be very hard to deal with crowds as it gets busy and people are under the influence of alcohol. For most people that chose to work in service, it comes from passion and a desire to serve/please others, it’s not just any random job to them. Definitely will be suggesting all our friend, Such a cool little joint with an awesome vibe. I think it’s fair to say we work with our hands on our hearts and want every single client to leave with an experience to remember. For our part, we did move them to a table further away, but they still brought to our attention that you were very loud. As your group walked away, that very lady continued insulting the security. As the conversation lead nowhere, I took the decision to leave because it was clear there was no space for discussion and it wasn't going anywhere. You’ll get a direct response (most probably a genuine apology) and undoubtedly a reaction/person which might surprise you in a positive way. The reason for this is simple - we had bar clients damaging the toilets/bathrooms inside the restaurant many many times (often after one too many drinks) which cost our company consequent money to repair every time. He is always friendly,professional and able. However, on a more personal level, I think there’s other points that need to be addressed. Located in the heart of Grand Baie, Banana Beach Club is the most happening hangout. As I was assisting the waiter clear up the floor and pack away the equipment for people to dance, I witnessed the situation from my own eyes. So funky and we had a dance. Banana beach club is a perfect place to start the night in Grand Baie. Venue is relaxed with live music. Banana Beach Club, Grand Baie: Hours, Address, Banana Beach Club Reviews: 4.5/5 With my very best regards, Antoine Ferrat. Though the restaurant & bar share one floor/venue, they are two separate companies. It is our job to serve and we take great pride and pleasure in it, and always will. If you scroll down our trip Advisor page, you will see the numerous times his name has been mentioned for delivering exceptional service. This was our second visit we were last at this venue a year ago and had so much fun and great calamari. Banana Beach Club Mauritius. Since 1994 the Banana has grown from a small boutique bar to a popular meeting place for tourists and locals alike. You’re calling some of our team members racist – please know we have people from 6 nationalities working for us and coming from all sorts of ethnicities & religions working as one to keep our venue at it's best. May I tell you that Banana is renowned to be one of the most diverse bar scene on the island where you find Mauritians & foreigners of all kinds - and we are proud of it! Always nice to feel special. May I tell you that Banana is renowned to be one of the most diverse bar scene on the island where you find Mauritians & foreigners of all kinds - and we are proud of it! The reason for this is simple - we had bar clients damaging the toilets/bathrooms inside the restaurant many many times (often after one too many drinks) which cost our company consequent money to repair every time. We're glad Shivam took good care of you. Please note that we have an internal policy since many years now that bar clients use bar toilets and restaurants clients use restaurant toilets. I think it’s fair to say we work with our hands on our hearts and want every single client to leave with an experience to remember. To be true, this kind of dishonest reviews are discouraging as I know that my team and myself always strive to serve guests to the best of our ability.